At BMW Service Manuals, customer satisfaction is important to us. However, due to the nature of our digital products, we have specific conditions under which refunds are granted. Please read this policy carefully before making a purchase.

1. Digital Products

All products sold on bmwservicemanuals.com are digital downloads. Once purchased, you will receive a link to download the manual(s) you have bought.

2. No Refunds for Incorrect Vehicle Selection

It is the customer’s responsibility to ensure that the correct manual is purchased for their specific BMW model. Please double-check your vehicle details before completing the transaction. We do not offer refunds if a manual is purchased for the wrong vehicle or if the manual does not meet personal expectations.

3. Conditional Refunds

Refunds are only provided under the following circumstances:

  • Technical Issues with Download: If you are unable to download the manual due to technical issues on our end, we will work with you to resolve the problem. If the issue cannot be resolved within a reasonable period, you may be eligible for a refund.
  • Corrupted or Incomplete Files: If the file you downloaded is corrupted or incomplete, we will offer assistance in re-sending the correct file. If the issue persists and cannot be resolved, a refund may be issued.

4. Requesting a Refund

To request a refund, please contact us at [email protected] within 7 days of your purchase. Include the following information in your email:

  • Your order number
  • A detailed description of the issue
  • Screenshots or evidence of the problem, if applicable

We will review your request and respond within 3 business days.

5. Refund Process

If your refund request is approved, we will process your refund to your original payment method. Refunds typically take 5-10 business days to reflect in your account, depending on your bank or payment provider.

6. No Returns or Exchanges

Due to the nature of digital products, we do not accept returns or exchanges once a manual has been downloaded successfully.

7. Contact Information

If you have any questions or concerns about this policy, please contact us at:
Email: [email protected]
Website: bmwservicemanuals.com